C h a z z W r i t e s . c o m

See all my books at AllThatChazz.com.

Amazon Confusion Continues

Many authors have discovered that their author pages are not displaying their full catalogue. Oddly, it’s not actually clear to everyone what’s going on, including the people you talk to at the Zon. From Amazon, I heard directly that they are working on it as a glitch. However, dive into a writing group or two and you’ll find that some of us are receiving a very different message: It’s not a glitch. It’s by design. Mixed signals are frustrating. Beta test? New normal? Mistake? Well, I definitely think it’s a mistake, and today I’ll detail why and what you might do about it.

What some of us are told is that the new algorithm shows Amazon customers an author sales page tailored to their browsing history. For instance, if you’ve read my apocalyptic stuff like This Plague of Days, you could go to my author page and only my other apocalyptic stuff would be served up: Endemic, AFTER Life, Citizen Second Class, Robot Planet, Our Alien Hours, Our Zombie Hours and Amid Mortal Words. You would not see any of my other work on my author page. Following this new modus operandi, there is no place to see my full catalogue on Amazon. You would not see all my crime thrillers. To get links to my full backlist, you’d have to go to my author site.

There are no doubt a lot of authors who have not looked at their author page lately. I habitually check for new reviews through Author Central and monitor sales using Book Report. Again, if you haven’t seen what’s happening on your author page, it’s a good idea to have a look.

To be clear, the books have not disappeared completely from the platform. However, to find them all, you’d have to search by title or by my name. (Searching by author name alone often serves up a mix that is not on point.)

In short: Visibility is down, discoverability is hampered, and your backlist sales are hobbled.

If they stick with this new algo, only a determined fan, not a casual browser, would go to the trouble to find all my stuff easily. There’s a ribbon across the top, but in my experience, readers go down the author page, they don’t click across multiple times. That’s just how people have been programmed to read, and the more a customer has to click, the less shopping they do.

How do I know this fiddling is bad for authors and readers?

I can see the failure of this strategy in my falling book sales. It’s down to a dribble. That’s the key factor for me. Like everyone else, I’ve got bills to pay and I’m more worrier than warrior.

The frustrating detail is that Amazon is such a vast company that the left hand doesn’t know what the right hand is doing. You know, that cute cliche that actually hints at brain damage? From Amazon, after about 48 hours, I received an email to say it’s a glitch and they are working on it. “Our technical teams are aware of this problem and we’re working toward a resolution as soon as possible.”

Meanwhile, other authors are hearing a different story as detailed above. One author spoke to a supervisor who told her (a) they are getting a lot of negative feedback, (b) they tried this before and it didn’t work, and (c) they may reverse course.

Amazon’s priority has always been to optimize the customer experience. I understand that and don’t have a problem with it. The other book sales platforms could learn a thing or two from Amazon’s customer focus. However, this is a case where what’s good for readers is better for authors, too. Maybe we’ll go back to what worked better. Maybe we won’t. While they work that out, my focus will be to try to mitigate the damage no matter what they do.

That’s for another post on another day. For now, please buy my stuff and check on your stuff. If your author page does not display all your wares, let Amazon Central Customer Support know you’re not altogether pleased. Check your income, too. Moving the system with data points will be more effective than an emotional appeal.

Also, please be kind with whomever you correspond. It’s not their fault. The root of this endeavor lies somewhere deep in the Hell Realm where misguided accountants’ avarice and programmers’ warped aspirations intersect to whisper dark incantations over bubbling cauldrons of code slurry.

~ I am Robert Chazz Chute, a frustrated multiple award-winning writer with a heart of gold and not enough money. Find all my books on my author site AllThatChazz.com.

Filed under: Amazon, publishing, , , , , , , , ,

3 Responses

  1. You’d think that if you only have TWO books, and they are both in the same TRILOGY, they’d be together on the page, wouldn’t you?

    Well, it’s gone from neither, to only the first one.

    I had that little conversation with Ismail at Amazon – and it made no sense to do it that way, before or after.

    • rchazzchute says:

      Right now, I’m guessing the answer is that this is both by design and a glitch. They know what they wanted to do, but the implementation got skewed. That must be what they mean by fixing the glitch. Still hoping for a reversal of the plan.

  2. acflory says:

    I just received a response from Amazon too – not glitch, a /feature/. Later today I’m going to write a very angry post to my social media groups about this utter stupidity. I’ll include the zon response in full, and mine.
    When a reader goes to the trouble of clicking on a) the author name and then b) ‘go to author page’, they are making a determined choice to see what /else/ we writers have to offer.
    As a voracious reader, I do this all the time. How dare any stupid algorithm restrict my choices? And the fact that the algorithms are useless is just insult to injury. GRRRRRR.

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