C h a z z W r i t e s . c o m

Write and publish with love and fury.

The Lost Art of Customer Service

QA Productions

This is what happened on my last trip to Staples:

serviceI needed a ream of 3-hole punched copy paper. I needed it right then. So off the old man and I went to Staples. I hadn’t been inside this particular Staples before, so when a clerk approached and asked if I needed anything, I told him: “I need 3-hole punched copy paper. Where–” He went loping off and I hurried to follow. He pulled a package of college ruled notepaper off a shelf. “No,” sez I, “copy paper. A ream of it. If you could just point–” Off he loped, calling over his shoulder, “Follow me!” Oh, come on, it’s a big store, but not that big, but apparently some brilliant joker in corporate decided “Show don’t Tell” is the new policy. So I hurried to catch up with the rapidly moving clerk. He ended up at a wall display…

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