I’m always mystified by people who use the hard sell. Telemarketers hear me say, “No, thanks.” Then they charge forward anyway, following their sales script:
“Can I ask you one question, Mr. Chute?”
“Is that question designed to verbal judo, Jedi mind trick me into thinking I have to buy your duct cleaning service or else I’m doomed?”
“I…beg your pardon?”
“No means no! No means no!” Click!
You get the idea.
And so it is with everything, including books.
Sometimes someone snags my attention with a come-hither headline I can’t resist. I click the link and bang! The pop-up comes at me a little too fast. I know nothing about the seller but they want to skip the first date and go straight to marriage and demand an email address. She Who Must Be Obeyed is awesome, but our engagement was thirteen years long. Do I sound like a guy who commits easily?
A fast pop-up is okay if I come to the seller from a blog or if I already sort of know them. I just need a formal introduction to get comfortable. But to come in blindly and have a stranger demand commitment? Slow down and buy me dinner. Seduce me. Talk slow. Tease me and…um…where were we?
Red flags and suggestions:
1. If your pop-up comes in so it obscures your content completely, I feel ambushed. There are times for a sign up or go offer, but for that to work, I think you have to give the potential subscriber something free and good (e.g. a white paper on how to make a million, a free course, killer book extras.) If you’re going for the email address early on, give them something they want.
2. Do install a pop-up on your author site, though. People say they hate pop-ups but they work and if they’re into your flavor, readers do need to be on your email list. Don’t call it a newsletter though. Call it an update or an info hub or a friendly reminder about new deals and opportunities, exclusive to subscribers.
3. Tweets from accounts with no picture but the default egg look shifty. It suggests the tweeter is a bot or clueless and we don’t follow or sign up for anything. We run away.
4. My new buddy, Buddy Gott (see the crazy fun interview below) has a nice take on Twitter. Check out his twitter account here. He tweets jokes and shows his personality. It’s not just links. He’s clearly having fun with his Twitter account so his followers will have fun, too. When I meet a fun writer, I wonder if their books are fun, too. Then I check them out.
5. If you’re going to tweet and it’s not fun, make it useful. Easy to share, useful content is good. But don’t forget to have fun, too. Follow others and promote good content that’s not coming just from you. Curate.
6. Yes, it’s okay to ask for the sale. But say hello first. Don’t push. Establish some kind of relationship. If I know you and you ask for the sale, that’s cool. If that’s the first thing I hear, or all I hear, you’re a clueless bully. Yes, tweet links to your new book, but if “BUY MY BOOK!” is all you’ve got for Facebook and Twitter, you’re headed for the circle of hell reserved for salespeople who believe Glengarry Glen Ross is a training film for humans.
7. Establishing relationships can be difficult, especially when you’re talking to a crowd. It helps to ask about them, not tell them about you. Unless you’ve got a really funny story about waking up drunk and naked in an unfamiliar bathtub, listen more than you talk, take part and respond. Come at me sideways instead of a full frontal assault.
8. You don’t want to be out there building relationships so much that you don’t have time to write your next book. Tweet in spare moments and, once you’ve established you’re not a dick, send those interested to interesting content.
9. Stop being so afraid and precious that you can’t give something away. For instance, go grab a free thriller from me here. Yes, it’s the first in a fun and fast series about a Cuban hit man who’s quite adorable. There are three books in that series so far. Click the link, get a free ebook and maybe you’ll love your new addiction.
10. People are willing to watch video longer than they’re willing to put up with text. That’s why the TV show Lost still had some viewers at the end. (Lost wasn’t about castaways on a mysterious island. Lost referred to the people in the writing room as the series went on.)
So, never mind my Lost snark.
BONUS: Based on a True Story
Check out the new episode of the All That Chazz podcast in which I discuss the relationship between bands and their sex toys. I also discuss my latest brush with the law. Have a listen. Have fun. Sell sideways.